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GENERAL WEBSITE TERMS AND CONDITIONS FO USE

1. About our general website terms and conditions of use

1.a - These terms of use explain how you may use this website (the Site).References in these terms to the Site includes the following websites: www.patyocosmetics.fr

1.b - You should read these terms and conditions carefully before using the Site.

1.c - By accessing or using this Site or otherwise indicating your consent, you agree to be bound by these terms and conditions and the documents referred to in them.

1.d - If you do not agree with or accept any of these terms, you should stop using the Site immediately.

1.e - If you have any questions about the Site, please contact E-Mail : patyocosmetics@gmail.com or contact us.

 

1.f - Definitions: Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site; Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). Unwanted Submission has the meaning given to it in clause 4.1; Website acceptable use policy means the policy which governs your permitted use of the Site; Website cookie policy means the policy, which governs how we use cookies in the Site; Website privacy policy means the policy which governs how we process any personal data collected from you; Website terms and conditions of supply means the terms and conditions which will apply to you ordering goods using the Site; We, us or our means Paty O. Cosmetics, VAT registration number FR 79 83 85 50 440 and whose registered office and main trading address is at 35 rue de Jouy – 92370 Chaville

References to us in these terms also includes our group companies from time to time ; You or your means the person accessing or using the Site or its Content.

 

1.g - Your use of the Site means that you must also comply with our Website acceptable use policy, our Privacy policy, our Cookie policy and our Website terms and conditions of supply.

 

2. Using the Site

2.a - The Site is for your personal and non-commercial use only.

2.b - You agree that you are solely responsible for:

(1) all costs and expenses you may incur in relation to your use of the Site

and (2) keeping your password and other account details confidential.

 

2.c - The Site is intended for use only by those who can access it from within the France

 We may accept orders for delivery to locations outside of France although this may depend on certain customs, legal and other practical restrictions.

If you choose to access the Site from locations outside France or place orders for delivery to locations outside France, you are responsible for compliance with local laws where they are applicable.

 

2.d - We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at patyocosmetics@gmail.com.

 

2.e - We may prevent or suspend your access to the Site if you do not comply with any part of these Website terms and conditions, any terms or policies to which they refer or any applicable law.

 

3. Ownership, use and intellectual property rights

3.a - This Site and all intellectual property rights in it including any Content are owned by us. We reserve all of our rights in any intellectual property in connection with these terms and conditions. This means, for example, that we remain owners of them and free to use them as we see fit.

3.b - Nothing in these terms and conditions grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

3.c - Trade mark : “Paty O. Cosmetics” and related marks are our trademarks. Other trade marks and trade names may also be used on this Site. The use by you of any trade marks from our Site is strictly prohibited unless you have our prior written permission.

 

4. Submitting information to the Site

4.a - While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

 

4.b - We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

 

5. Accuracy of information and availability of the Site

5.a - While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

 

5.b - We may suspend or terminate operation of the Site at any time as we see fit.

 

5.c - You may have certain legal rights when using the Site (such as if the Website terms and conditions of supply apply to you. These are also known as statutory rights as they are derived from laws such as the articles 1582 and 1583 of the french civil code (as this Act has been amended from time to time). The law gives you certain statutory rights including that the goods are of satisfactory quality, as described, and fit for their purpose. Nothing in these terms and conditions affects these statutory rights

 

5.d - Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

 

5.e - While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

 

6. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

 

7. Limitation on our liability

Except for : (a) death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents)

7.a - fraud or fraudulent misrepresentation

 

7.b - breach of any of the provisions implied into these terms and conditions under articles 1582 and 1583 (or any other law)

 

7.c - we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time these terms and conditions are entered into. We are not responsible for indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

 

8. Events beyond our control

We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes ; breakdown of systems or network access; or flood, fire, explosion or accident.

 

9. Rights of third parties

No one other than a party to these terms and conditions has any right to enforce any of these terms and conditions.

 

10. These terms are dated 10 fevrier 2020.

 

No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

 

11. Disputes

We will try to resolve any disputes quickly and efficiently. If you have a complaint please contact us by email on patyocosmetics@gmail.com.

If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of France will have exclusive jurisdiction in relation to the Terms. Relevant French law will apply to these Terms.

 

 

12. Minimum order value

For sustainability reasons, we have implemented a minimum order value of 65€ (before postage) for orders placed on our website. This measure helps us to function as a sustainable business, cutting

 

Payment & shipping

You can choose from the following payment options :

Visa, Mastercard, PayPal, Stripe  

The shipping costs are 5 € for France, 7€ inside the UE and 9€ outside the UE

We offer free shipping on all orders with a total over 130€.

The ordered products will be shipped to you via postal service after receipt of payment.

Unless otherwise stated for a specific product in our online shop, the delivery time is between 3-5 business days.

The delivery times specified by us commence upon shipping confirmation.

 

13 - Legal cancellation right, returns & exchanges

 

To Protect your own interests you must read and Understand the following important Terms before Purchasing Goods from our Site.

If you are uncertain as to your rights under these Terms or you want any explanation about them please email us at patyocosmetics@gmail.com or contact us.

 

Introduction

a. These Terms explain how you may buy goods from the Site. You should read these Terms carefully before buying any goods. When buying any goods you agree to be bound by these Terms, our General Website Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you will not be allowed to buy any goods unless we agree otherwise. If you have any questions about these Terms, please contact us.

b. These Terms are only available in English. No other languages will apply to these Terms.

c. The details of these Terms will not be filed with any relevant authority by us. If you need any further information on these Terms or any orders you have placed with us, please write to us at one of the following address: patyocosmetics@gmail.com

d. Definitions
In these Terms, the following words have the following meanings:
Confirmation email has the meaning given to it in Clause 2.1(d);
Contract means a contract formed between you and us under these Terms;
General Website Terms means the terms and conditions which govern how you use the Site 
Site includes the following website: www.patyocosmetics.com and all associated web pages;
Terms the terms and conditions set out in this document;
We, us or our means Paty O. Cosmetics a company registered in France , with VAT registration number

FR 79 83 85 50 440 and whose registered office and main trading address is at 35 rue de Jouy 92370 Chaville – France

References to us in these Terms also includes our group companie from time to time ; and
You or your means the person buying goods from the Site.

 Ordering goods from the site

e. The steps required to create a Contract as a legally binding contract between you and us are as follows:
-  You place an order on the Site.
-  When your order is placed with us at the end of the online checkout process (e.g. when you click on the ‘order with obligation to pay’ button), we will email you to acknowledge that we have received your order. This order acknowledgement does not, however, mean that your order has been accepted by us.
-  We may send you an email to say that we do not accept your order. This is typically for the following reasons:
(i) the goods are not available;
(ii) we cannot obtain authorisation of your payment;
(iii) you are not permitted to purchase the goods; or
(iv) there has been an error by us on the pricing or description of the goods.
(d) We will only accept your order, or part of your order, when we send you an email that confirms this (Confirmation email). At this point, a legally binding contract will be in place between you and us and at this point we will despatch the goods to you.

f. When placing an order on the Site, you should take care to ensure that all of the information that you provide to us is correct although we appreciate that from time to time errors might be made. Therefore, please ensure that you take enough time to read and check your order before submitting it to us. If you need to correct any errors you can do so before submitting it to us.

g. If you are under the age of 18 you may not purchase any goods from the Site.

h. All weights, sizes and measurements set out on the Site are as accurate as possible and we overfill our products to try to ensure that you will never receive less than the amount stated on the packaging.

i. While we try to ensure that the colours of our goods are as accurately displayed as possible on the Site, the actual colours that you see on your computer may vary depending on the monitor that you use.

j. Any goods sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the Site. Such goods may not necessarily be in perfect condition so please check that they are of a satisfactory quality for their intended particular use.

 

14. Nature of the goods and faulty goods

14.a The law gives you certain legal rights if any of our goods are faulty. You have rights relating to refunds and to have such goods repaired or replaced if realistically possible. Nothing in these Terms affects these legal rights. If you want us to repair or replace the goods or want a refund please email us at : patyocosmetics.com as soon as reasonably possible

 

14.b The packaging of the goods may vary from that shown on the Site.

 

14.c If we experience difficulties in supplying certain goods we may need to substitute them with alternative goods of equal or better standard and value. We will try to email to let you know if we intend to do this but this may not always be possible. You may refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

 

14.d Returns

To return any items to Paty O. Cosmetics please, follow these steps:
(a) Request a Return Goods Authorisation Number (RGA). Contact our customer service team to obtain your Returns Goods Authorisation (RGA). When requesting your RGA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RGA. To request your RGA, please email us at patyocosmetics@gmail.com
(b) Return items. Send the items you wish to return to Paty O. Cosmetics following the instructions you would have received from us, including your unique RGA. Return item never open in the original packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Paty O. Cosmetics is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The Customer Service Team will issue you with instructions on how to complete the return and will request that you print out a Returns Goods Authorisation document that must accompany your goods. This is to ensure swift processing during the return Process.


(c) Refund. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.


Please note that delivery charges are not refunded. If your order value after returning your items no longer qualify for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Paty O Cosmetics reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.

15. ‘Cooling off’ period and your right to cancel a Contract

15.1 -  You have a legal right to cancel a Contract during the ‘cooling off’ period which is 14 days. During the ‘cooling off’ period if you decide that, for whatever reason, you no longer want goods that you have bought you may tell us that you want to cancel a Contract and obtain a refund.

 

15.2 - Your right to cancel a Contract starts from the date when a Contract is entered into in accordance with Clause 2.1(d) and these Terms (i.e. when the Confirmation email is sent by us) and ends at the end of 14 days period after this date.

 

15.3 - Please contact us if you want to cancel a Contract. You can email us at the email address set out here

 

15.4 - Without undue delay after you contact us to cancel a Contract (and in any event within any time period specified in law, typically 14 days after we receive the goods back from you) we will refund the price of the goods and any delivery charges paid for by you. If you are cancelling a Contract and returning the goods because of a defect or the goods were not as described, we will also refund any reasonable costs that you incur in returning the goods to us. Any refunds will be made by check or bank transfert.

 

15.5 - If you have already received the goods (such as if the goods have been delivered to you), you must return them to us as soon as possible. You have a legal duty to keep the goods in your possession, to take reasonable care of them and not to use them before you return them to us. If the value of the goods is less than it was because you have handled them beyond what is necessary (such as to see the nature, characteristics and functioning of the goods) then we may charge you an appropriate amount and take that amount from what we owe you. This might happen because you start to use the goods. Unless you are returning the goods because of a defect or the goods were not as described, you are responsible for the cost of returning the goods to us.

 

16. Delivery 

16.a - The estimated date for delivery of the goods will be set out in the Confirmation email. If the goods are in stock this is normally 2-5 working days within France and EU. If something happens which is outside of our control and which affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the Confirmation email, we will email you to let you know, will cancel your order and provide you with a refund.

 

16.b - Delivery of the goods will take place when we deliver them to the address that you gave to us. We use a reliable third party provider to deliver our goods;

You will be responsible for the goods when delivery has taken place (including ensuring that you follow any instructions or manuals provided with the goods) and you will own the goods when we receive payment in full for them and any respective delivery charges

 

16.c - We have a range of delivery options and timescales and charges will vary depending on the delivery option selected. Any delivery timescales are indicative only and do not constitute binding obligations on us. Please note that we do not dispatch and deliver on Bank holidays, Saturdays and Sundays.

Our delivery options are:
(a) standard delivery of 3-4 working days at a cost of 5€ for orders of 65€;
(b) free standard delivery of 3-4 working days for orders equal and more than 130€

 

16. Payment

 

16.1 - You may pay for the goods by using the following credit cards and debit cards: Visa, MasterCard.

 

16.2 - We will do all that we reasonably can to ensure that all of the information which you provide to us when paying for the goods is secure by using an encrypted secure payment mechanism but in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you provide to us.

 

16.3 - Your credit card or debit card will only be charged when the goods are dispatched.

 

16.4 - All payments by credit card or debit card need to be authorised by the relevant card issuer. If your payment is not received by us and you have already received the goods that you ordered from us, you must pay for such goods within 14 days or must return them to us as soon as possible. You must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals provided with the goods) and not use them before you return them to us. If you do not pay for the goods or return them to us in accordance with this clause we may collect the goods from you at your expense. We will email to let you know if we intend to do this.

 

16.5 - Nothing in this clause affects your legal rights to cancel the Contract during the ‘cooling off’ period under Clause 4.

 

16.6 - The price of the goods:
(a) includes VAT at the applicable rate;
(b) includes free standard delivery on orders of 130€ or more; and
(c) is quoted in euro (€)

 

17. End of these Terms

If a Contract is ended it will not affect our right to receive any money which you owe us under a Contract or these Terms.

 

18. Limitation on our legal responsibility to you

Except for:

18.a - death or personal injury caused by our negligent acts or omissions

18.b - fraud or fraudulent misrepresentation
18.c - breach of any of the provisions implied into these Terms under the Sale of Goods Act 1979 (or any other law),
we will only be legally responsible to you for any loss or damage which is a reasonably foreseeable consequence of a breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at the time these Terms are entered into. We are not legally responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

 

19. Disputes

We will try to resolve any disputes quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to take court proceedings, the relevant courts of France will have exclusive jurisdiction in relation to the Terms. Relevant French law will apply to these Terms. 

 

20. Third party rights

No one other than a party to these Terms has any right to enforce any of the Terms.

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